Because each item is made just for you, we are unable to accept returns at this time.

That said, your satisfaction is incredibly important to us. If there is an issue with your order—such as a mistake, damage during shipping, or a quality concern—please email us within 7 days of delivery at info@shopstitchhouseco.com. Be sure to include your order number and photos of the issue so we can review it and make it right whenever possible.

For machine embroidered items, our current turnaround time is 2 weeks. Hand embroidery spots are not included in this and those timelines will be discussed when you purchase a spot or purchase an individual item.

Our heirloom and custom seasonal drops are all made in the USA (Currently in Alabama) by our seamstresses.

Our heirloom clothing is released in "drops". These dates will be communicated via social media, our website and our newsletter, The Stitch. These are limited releases due to the hand made nature of the clothing and tend to sell out fast.

Hand embroidery is done solely by our owner, Kara. Therefore, spots are extremely limited. She releases spots quarterly and communicates this release date on social media, our website and our newsletter, The Stitch. Occasionally, we will drop pre-designed hand embroidery items and these will also be communicated via social media, website and our newsletter.

We do not accept outside items for monogramming at this time.